Welcome to The ABS Air Services. By booking our courier, cargo, or logistics services, you agree to the following Return and Refund Policy.
No Refund Policy
All freight charges, courier charges, logistics fees, booking charges, and transportation costs paid to The ABS Air Services are non-refundable once a shipment has been booked and processed.
Consignee Refusal of Shipment
If the consignee (receiver) refuses to accept the shipment at the destination for any reason, the freight charges paid by the consignor (sender) will not be refunded.
In such cases:
- Original freight charges are non-refundable.
- Return transportation charges, if applicable, will be charged separately.
- Storage, handling, warehousing, or re-delivery charges may apply.
- The shipment will be returned only after payment of applicable return freight and handling charges.
Incorrect Address or Delivery Information
Customers are responsible for providing accurate consignee details, including:
- Receiver’s name
- Complete delivery address
- Contact number
- Pin code
The ABS Air Services shall not be responsible for delays, non-delivery, or additional charges arising from incorrect or incomplete information provided by the sender.
Failed Delivery Attempts
If delivery cannot be completed due to:
- Consignee unavailable
- Incorrect address
- Refusal to accept shipment
- Unreachable contact details
the shipment may be returned to the sender, and additional charges may apply.
Cancellation Policy
Once a shipment has been picked up, dispatched, processed, or handed over for transportation, cancellation requests will not be accepted and no refund shall be provided.